Refund policy

Last Updated: August 9, 2026

At PakLoot, we value our customers and always aim to provide quality products and a smooth shopping experience. Please read our Return & Refund Policy carefully before placing your order.

No Returns

All purchases made through PakLoot are final and non-returnable.

We do not accept returns or exchanges once an order has been delivered. Customers are requested to carefully review the product details, description, specifications, size, color, and other available information before placing an order.

Damaged or Incorrect Products

Although we do not accept general returns, if you receive a product that is:

  • Damaged during delivery

  • Defective upon arrival

  • Significantly different from the product ordered

  • Incorrectly sent by PakLoot

please contact us as soon as possible after receiving your order.

To help us review the issue, you may be required to provide clear photos or videos of the product, packaging, and shipping label.

After reviewing your claim, PakLoot may, at its sole discretion, offer an appropriate solution such as a replacement or refund where applicable.

Refunds

Refunds are not available for change of mind, incorrect selection, personal preference, or simply because the customer no longer wants the product.

If a refund is approved by PakLoot due to an eligible issue with the order, the refund will be processed using the applicable payment method or another mutually agreed method.

Processing times may vary depending on the payment provider or financial institution.

Order Cancellation

Orders may only be cancelled if the cancellation request is received before the order has been processed or shipped.

Once an order has been processed or shipped, it cannot be cancelled.

Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery information at checkout.

PakLoot is not responsible for delivery issues caused by:

  • Incorrect or incomplete address

  • Incorrect phone number

  • Customer being unavailable to receive the order

  • Refusal to accept the shipment

  • Other information incorrectly provided by the customer

Additional delivery charges may apply if an order needs to be resent due to incorrect information provided by the customer.

Contact Us

If you have received a damaged, defective, or incorrect product, please contact PakLoot with your order details and supporting photos/videos.

Store Name: PakLoot
Email: storeshopy2@gmail.com
Phone/WhatsApp: 03405931127

We will review your request and get back to you as soon as possible.

Important: By placing an order on PakLoot, you acknowledge and agree to the terms of this Return & Refund Policy.